CHRISTMAS CLOSURE DATES

The Service Department will be closed from Wednesday 20th December until January 14th, 2024
No technicans will be available during this period.
Pickup of completed repairs is available until 5:00pm on Friday 22nd or on 27th-29th December.

NEW INCOMING REPAIRS / QUEUE TIMES (23 Nov 2023)

We are limited on the number of new repairs we can take on before Christmas,
with the exception of Warranty Repairs.

Please call if you have a repair emergency for an event or any warranty repairs.

If you repair in not urgent, we ask if you can wait for the new year.

Thank you

_______________________________________________________________________________________________________

We prioritise repairs of professional equipment used in live productions, broadcast, education, churches and studios.
We apologise in advance if your repair takes longer than hoped,
caused by the current queue of existing jobs. We ask for your patience at this time.

• Professional Audio Warranty Repairs: parts permitting 2 weeks 
• Warranty Sony Projectors: parts permitting 2 weeks
• Non-Warranty Professional Audio (emergencies will be considered, non urgent 4-5 week wait)
   
• NO Non-Warranty Consumer Home HiFi at this time /AV Receivers, Amplifiers, Sound bars, Sub-woofers, CD Players, Cassette decks or radio etc.
  On the whole we are nolonger taking on Home Hi-Fi equipment, however this is Brand Specific PLEASE CHECK WITH US BEFORE COMING IN
   
• Vintage Repairs** will not be started before Christmas Break  (e.g. Reel to Reel Machines, Vintage Synths, Large Format Mixing Consoles, Vintage Turntables etc) always CHECK WITH US
  They will be taken on at our discretion, and are Brand Specific, due to parts availability, and size/storage constraints.
• Large / Bulky unit/s will not be started before Christmas Break.
  Large item can pose a problem due to storage constraints, so please always check before coming in.
   
• Sorry -We CANNOT repair or source spare parts for Sennheiser CONSUMER products e.g. Bluetooth / wireless headphone, Hearing-loops, or ear-buds

** Vintage = unit/s 20+ years old, and/or if the Manufacturer no longer exists or no longer supports their product.

CALL US

Note:

1. Priority is given to repairs for Broadcasters, Essential Services, Performing Arts, Churches, Universities / Schools, Teachers and Professional Studios / Musicians etc
2. Be prepared for variability on the above. We work hard to meet ours and your expectations, but with longer lead times for obtaining some of the necessary spare parts, means delays may occur.

We seek your patience and apologise for any inconvenience caused by such delays.
See details about our Musiclab store HERE.
or Call our Sales Team

CLICK HERE FOR OUR REPAIR RATES and TERMS & CONDITIONS